Rubbish Collection Waterloo Service Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Collection Waterloo provides rubbish clearance, waste removal and related services to residential and commercial customers. By placing a booking, confirming a quote or allowing our operatives to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual, business or organisation that places a booking for rubbish collection or related services.

Company means Rubbish Collection Waterloo, the waste removal service provider.

Services means any rubbish collection, waste clearance, bulky waste removal, recycling, disposal or associated services carried out by the Company.

Booking means a confirmed request for Services made by the Customer via phone, email, online form or in person and accepted by the Company.

Waste means any items, materials or refuse that the Customer asks the Company to remove and dispose of as part of the Services.

2. Scope of Services

2.1 The Company provides rubbish collection and waste removal services within Waterloo and surrounding areas, including collection, loading, transportation and lawful disposal or recycling of Waste.

2.2 The Company will perform the Services with reasonable care and skill, in accordance with applicable UK waste legislation, industry practices and local waste regulations.

2.3 The Services do not include structural building works, dismantling of fixtures that are integral to a property, specialist hazardous waste removal or any activity that requires licences or qualifications outside the Companys usual waste collection remit, unless expressly agreed in writing in advance.

2.4 The Company reserves the right to refuse removal of any item or Waste that it reasonably believes to be hazardous, illegal to transport or dispose of, excessively heavy, unsafe to handle, or outside the scope of the agreed Services.

3. Booking Process

3.1 Customers may request a quote or make a booking by contacting the Company via telephone, email or online enquiry. To provide an accurate estimate, the Customer should supply clear information about the type, volume and location of the Waste, as well as access details.

3.2 Any quote given before a site visit, or based on information and images supplied by the Customer, is an estimate only. The final price may vary if, upon arrival, the quantity, type or accessibility of the Waste differs from that described by the Customer.

3.3 A booking is only confirmed when the Company has accepted the Customers request for Services and provided a date and approximate time window for collection. The Company may send written confirmation, but confirmation can also be given verbally.

3.4 The Customer is responsible for ensuring that contact information provided to the Company, including address, telephone number and email, is accurate and kept up to date.

3.5 The Company will make reasonable efforts to attend at the agreed time, but all times given for collection are estimates. The Company will not be liable for any loss or inconvenience arising from delays outside its reasonable control, including traffic, weather, road closures or previous jobs overrunning.

4. Access and Customer Obligations

4.1 The Customer must ensure that the Company has safe and reasonable access to the Waste to be collected. This includes arranging any necessary parking, permits, gate codes or entry permissions in advance of the visit.

4.2 The Customer warrants that either they are the owner of the premises from which the Waste is to be removed, or they have full authority from the owner or occupier to request the Services.

4.3 The Customer must ensure that the Waste to be collected is clearly identified and segregated, and that no items intended to be kept are mixed with items for removal. The Company cannot accept responsibility for items taken away in error where items were not clearly distinguished.

4.4 The Customer must inform the Company in advance of any items that may be sharp, contaminated, fragile or otherwise require special handling, and of any health and safety risks that might affect the provision of the Services.

4.5 If the Company is unable to complete the Services due to lack of access, unsafe conditions or incorrect information provided by the Customer, the Company may charge a call-out or wasted journey fee to cover its reasonable costs.

5. Waste Types and Regulations

5.1 The Customer is responsible for informing the Company of the nature of the Waste and warrants that the Waste presented for collection does not include any items classed as hazardous or controlled waste unless the Company has expressly agreed in writing to handle such materials.

5.2 Hazardous or specialist waste may include, but is not limited to, asbestos, clinical or medical waste, chemicals, solvents, oils, fuel, pressurised containers, gas bottles, explosives, radioactive materials, paint in liquid form and certain electrical equipment containing hazardous components.

5.3 The Company operates in accordance with UK waste regulations and will dispose of or recycle Waste only at authorised and licensed waste transfer, treatment or disposal facilities.

5.4 Upon collection, the Waste becomes the property of the Company, which will handle, transport and dispose of it in compliance with applicable law. The Customer retains responsibility for the accuracy of information provided regarding the Waste.

5.5 Where legally required, the Company may issue appropriate documentation for waste transfer. The Customer must keep such documentation for their records where required to do so by law or regulation.

6. Pricing and Payment Terms

6.1 Prices for the Services are based on a combination of factors, which may include the volume, weight and type of Waste, the time required for loading, the location and accessibility of the Waste, and any additional labour or services requested.

6.2 Unless otherwise agreed in advance, the price will be confirmed on site once the Companys operatives have inspected the Waste. If the Customer does not accept the final price, the Company reserves the right to charge a call-out fee where applicable.

6.3 Payment is due in full upon completion of the Services unless the Company has agreed alternative payment terms in writing. For business customers, invoice terms may be agreed on a case-by-case basis.

6.4 The Company accepts payment by cash, card or other agreed methods. Where payment is made by card or electronic means, the Customer authorises the Company to take payment for the agreed charges.

6.5 All prices are quoted in pounds sterling and may be subject to applicable taxes. Any taxes or charges imposed by law will be added to the invoice total where relevant.

6.6 If the Customer fails to make payment by the due date, the Company reserves the right to charge interest on overdue sums at the statutory rate and to recover any reasonable costs incurred in pursuing payment, including legal and debt recovery fees.

7. Cancellations and Amendments

7.1 The Customer may cancel or amend a booking by contacting the Company directly. To avoid charges, the Customer should provide as much notice as possible.

7.2 The Company may, at its discretion, charge a cancellation fee if the Customer cancels within 24 hours of the agreed collection time or fails to be present at the premises where attendance is required. The level of the cancellation fee will reflect the Companys reasonable costs incurred.

7.3 If the Customer wishes to change the date, time or scope of the Services, the Company will use reasonable efforts to accommodate the request but cannot guarantee availability. Changes may result in revised pricing.

7.4 The Company reserves the right to cancel or reschedule a booking at any time due to reasons beyond its control, including vehicle breakdown, staff illness, adverse weather conditions or safety concerns. In such cases, the Company will offer an alternative appointment time and the Customer will not be charged any cancellation fee.

8. Customer Property and Site Condition

8.1 The Company will take reasonable care when providing the Services to avoid damage to the Customers property or premises. However, the Customer is responsible for protecting any surfaces, fixtures or items that may be vulnerable to damage as a result of normal loading and removal activities.

8.2 The Customer should move fragile items, valuables and any items not intended for removal away from work areas before the Company arrives. The Company will not be liable for damage to or loss of items left in areas of active work unless caused by the Companys negligence.

8.3 Where the Services involve removing items from confined spaces, lofts, basements, gardens or other difficult locations, the Customer accepts that some minor scuffs, marks or disturbance to the surrounding area may be unavoidable. The Company will not be responsible for redecorating or restoring such areas unless otherwise agreed in writing.

9. Liability and Limitations

9.1 Nothing in these Terms and Conditions limits or excludes the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot lawfully be limited or excluded.

9.2 Subject to clause 9.1, the Companys total liability to the Customer arising out of or in connection with the provision of the Services, whether in contract, tort, negligence or otherwise, shall not exceed the total price paid or payable by the Customer for the specific Services giving rise to the claim.

9.3 The Company shall not be liable for any indirect or consequential loss, including but not limited to loss of profits, loss of business, loss of reputation or any costs of alternative arrangements, arising out of or in connection with the Services.

9.4 The Company will not be liable for delay or failure to perform its obligations where such delay or failure is caused by events beyond its reasonable control, including but not limited to extreme weather, traffic disruption, industrial action, accidents, public emergencies or changes in law or regulation.

9.5 The Customer is responsible for ensuring that any information provided to the Company about the Waste and the premises is accurate and complete. The Company shall not be liable for any loss or damage arising from reliance on inaccurate or incomplete information supplied by the Customer.

10. Warranties and Customer Guarantees

10.1 The Company warrants that it will carry out the Services with reasonable care and skill and in compliance with relevant UK waste management requirements.

10.2 Except as expressly stated in these Terms and Conditions, all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

10.3 Nothing in these Terms and Conditions affects any statutory rights that the Customer may have as a consumer under UK law.

11. Complaints and Disputes

11.1 If the Customer wishes to raise a concern or complaint about the Services, they should contact the Company as soon as reasonably practicable, providing details of the issue and any supporting information.

11.2 The Company will investigate complaints in a timely manner and will seek to resolve any issues through discussion, corrective work where appropriate, or a suitable adjustment to charges where justified.

11.3 If a dispute arises that cannot be resolved through informal discussion, either party may pursue any remedies available to them under English law. The existence of a dispute does not relieve the Customer of the obligation to pay undisputed amounts owed to the Company.

12. Data Protection and Privacy

12.1 The Company may collect and process personal data from Customers for the purposes of handling enquiries, processing bookings, delivering Services, taking payment and maintaining records.

12.2 The Company will handle personal data in accordance with applicable UK data protection legislation and will take reasonable measures to keep personal information secure.

12.3 The Customer consents to the Company using their contact details to communicate about current and future bookings and, where permitted, to provide information about related services. The Customer may opt out of marketing communications at any time.

13. Amendments to These Terms

13.1 The Company may update or amend these Terms and Conditions from time to time to reflect changes in the law, regulatory requirements or its business operations.

13.2 The version of the Terms and Conditions that applies to a particular booking is the version in force at the time the booking is confirmed. Customers should review the Terms and Conditions before making each booking.

14. Severability

14.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue to be valid and enforceable to the fullest extent permitted by law.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

By confirming a booking or permitting the Company to commence work, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions for rubbish collection and waste removal services.